If the baggage is damaged, destroyed or lost, we have the right to claim compensation up to 1000 SDRs (international unit, currently around 5 zł). However, his request to be notified not later than within seven days of receipt of the damaged baggage, and for delay - not later than 21 days from the date of its receipt.
How to apply for compensation
* Be collected documents relating to expenditure - all receipts and bills can be useful in the demonstration;
* Try to get a written confirmation of the facts by witnesses or the police;
* Get ready complaint to the carrier - a claim should be factual, carefully Let us list what we expect from the carrier, and what reason;
* We join the complaint copies of documents - tickets, receipts;
* Send the complaint by registered letter with acknowledgment of receipt or by e-mail;
* Waiting for a response 30 days;
* If you do not get a response, you must file a complaint with the Office for Civil Aviation.
How to apply for compensation
* Be collected documents relating to expenditure - all receipts and bills can be useful in the demonstration;
* Try to get a written confirmation of the facts by witnesses or the police;
* Get ready complaint to the carrier - a claim should be factual, carefully Let us list what we expect from the carrier, and what reason;
* We join the complaint copies of documents - tickets, receipts;
* Send the complaint by registered letter with acknowledgment of receipt or by e-mail;
* Waiting for a response 30 days;
* If you do not get a response, you must file a complaint with the Office for Civil Aviation.
